SkillsFuture Credit Eligible Courses FAQ

Registration Related Questions

Q1: What is SkillsFuture Credit? 

As part of the SkillsFuture movement by the Singapore government, SkillsFuture Credit is funding provided to eligible Singaporeans to encourage skills development and lifelong learning. These credits can be used to offset fees for approved reskilling and upskilling training courses and career transition programmes.

Starting from January 2016, all Singaporeans aged 25 and above would have received an opening credit of S$500 in their SkillsFuture Credit account, accessible here.

All Singaporeans aged 25 and above as of 31 December 2020 would have also received an additional one-off SkillsFuture Credit top-up of S$500. These top-up credits can be used starting from October 2020, and will expire on 31 December 2025.

Singaporeans aged 40 to 60 (inclusive) as of 31 December 2020 are eligible to receive an additional S$500 in credits on top of the aforementioned one-off top-up. This is to support mid-career individuals by improving access to career transition programmes.

Q2: How much remaining SkillsFuture credit do I have?

To check your remaining SkillsFuture balance, you can login to the SkillsFuture Portal using your SingPass account.

Q3: What are the course fees?

All our digital marketing courses, with the exception of the advanced SEO course, are priced at $500 each.

Our SkillsFuture eligible courses are 100% payable using SkillsFuture Credit. If you have insufficient SkillsFuture Credit left to offset the full course fee, you will have to top up the remaining amount out of pocket.

Q4: I want to use my SkillsFuture Credit for your courses. How can I do so?

  1. Contact us at training@impossible.sg to register for the course you are interested in. Let us know your
    • Full name (as per NRIC)
    • NRIC no.
    • Date of birth
    • Amount of SkillsFuture Credit you wish to use for the course
  2. Depending on the amount of SkillsFuture Credit to be used:
    • If you offset 100% of the course fee using SkillsFuture Credit, we will provide you with a tax invoice stating your full name, course date and total course fee.
    • If you offset anything less than 100% of the course fee using SkillsFuture Credit, you will need to make the balance payment before we provide you with a tax invoice stating your full name, course date, total course fee, and the amount you have paid.
  3. After you have received the invoice, go to the Skillsfuture Portal and log in using your SingPass to submit the SkillsFuture Credit claim.
  4. If this is your first time submitting a claim, you will need to complete your “Profile” before you can proceed with submission.
  5. Input the Course Start Date, Course Title and Training Provider.
  6. State the amount of SkillsFuture Credit you want to claim and attach the tax invoice from us.
  7. Contact us to let us know after you have submitted the claim.
  8. Within 2 days from the claim submission, we will let you know the outcome of the claim was successful.
  9. If the amount of approved SkillsFuture Credit is less than the initial amount communicated to us, we will then collect the difference from you.

Q5: What modes of payment do you accept?

We accept:

  • SkillsFuture Credit
  • Cash
  • Cheque
  • Credit Card
  • iBanking
  • PayPal

Q6: Can I use my wife (or other family member’s) SkillsFuture Credit to pay for my course?

The course participant has to make the payment using their own SkillsFuture Credits. SkillsFuture Credits are not transferable.

Q7: I have paid for my course using SkillsFuture Credit, but am unable to attend it. Can I get a refund?

  • If the course has already commenced, we will process the refund back to SkillsFuture who will in turn refund the amount back into your SkillsFuture account.
  • If the course has yet to commence, you can log in to your SkillsFuture account to cancel the application. Your credit will not be deducted.
  • If you are paying by cash, cheque, credit card, iBanking or Paypal (without using SkillsFuture credit), you can attend the same course on a future date (or attend another course).

Q8: How long is the refund process?

The refund process may take about 4 to 6 weeks depending on the complexity of the refund request.

Courses Related Questions

Q1: I have no experience or knowledge in digital marketing. Which course would be a good starting point to gain more knowledge in digital marketing?

We offer a range of digital marketing courses that are suitable for beginners. You can access more details below:

To gain a better idea about each course, feel free to contact us and our consultants will be happy to guide you in the proper direction.

Q2: Are the courses just theory-based or will participants get hands-on experience?

The courses will include both theory and hands-on, practical learning. Our expert trainers will explain the theory behind each step of individual Digital Marketing disciplines, before guiding you through the practical setup. You will gain the practical experience of executing Digital Marketing operations, and our trainers will be there to help address any issues you encounter.

Q3. How long are the courses?

All our courses run for 1 day, from 9.30am to 5.30pm.

Q4: Where are the courses held?

Currently, all our courses are held online via Zoom.

Q5. Are there any computer system requirements needed to attend the online training?

Your computer must be able to install and run the Zoom video-conferencing software smoothly.

You can check the system requirements as recommended by Zoom here:

https://support.zoom.us/hc/en-us/articles/201362023-System-requirements-for-Windows-macOS-and-Linux

Q6: Besides a computer, do I need any other equipment for the course?

We require all participants to be connected to a working webcam that is switched on throughout the training session. This is a compulsory condition for SkillsFuture courses set by SkillsFuture.

Q7. What if I don’t have a laptop to use for the course? Can you provide me with a laptop?

As our courses are currently being held online, we are unable to provide laptop support for participants.

Q8: How big are the classes?

The minimum number of registrants needed to start the class is 4. The class size is capped at 10 seats (2-3  seats are reserved for the needy as part of our Corporate Social Responsibility plan).

Q9: Will I receive a certification for completing the course?

Yes, you will receive a Certificate of Completion once you’ve completed the course.

Q10: Is there after-training support? If yes, what does it entail?

Yes, we offer 6 months of email support.
You can also re-attend the course at only 40% of the course fee ($200).

Q11: Can I still access the course materials once the course is completed?

Yes, you can. You will receive a copy of the course notes after the class.

Q12. Can you travel down to our office to train us (external training)?

Yes, we can. This will be considered as private training, which is not eligible for payment using SkillsFuture Credit.

Do note that a minimum of 5 pax is needed to start a session of external, onsite training.

Q13. How do I proceed with external training?

Email us at training@impossible.sg or call us at +65 9374 0111 to discuss the details with us.

Employer-Sponsored Related Questions

Q1: I am an employer interested in sending my employees to your digital marketing courses. Are there any funding options for employers?

Employers who are sending their employees for training can apply for the Funding for Employer-Sponsored Training provided by SkillsFuture. Do note that your company must be registered or incorporated in Singapore to be eligible. You can find more information about this training grant here.

Q2: What is the eligibility requirement for my employee?

Trainees must be Singapore Citizens or Permanent Residents of Singapore and must be employed by the company in accordance to the Employment Act except for sole proprietors, partners, working directors, members of co-operatives or commission-based agents.

Q3: How much can I claim under the Funding for Employer-Sponsored Training?

For our digital marketing courses, the eligible funding is $2 per hour. As the total course duration is 7 hours, the total amount claimable is $2 x 7 (course hours) = $14 

Q4: As an employer, how can I apply for this grant?  

Please visit TPGateway at https://www.tpgateway.gov.sg to apply.

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