With 250 million domains and counting, what is Google doing to provide support to webmasters?

Updated on: 18 May 2015
Picture source: https://www.google.com/about/careers/teams/ops-support/
Picture source: https://www.google.com/about/careers/teams/ops-support/

Webmasters from all over the world have been wondering if there will come a time when they will be able to receive “real support” for the questions and other concerns they post or submit to Google. Some users even complain about all the answers that they get are those from auto-generated or automated responses pre-conceived by the company. Although the responses come almost in an instant, such answers cannot be used by those who need immediate solutions to their problems.

Video Question

A webmaster from the UK sent this question: “When will there be official Google support for webmaster questions?” and Matt Cutts, the head of Google’s Webspam search team answered this query.

YouTube video

Highlights of the Video

To provide a relevant response to this inquiry or concern, here are the points that Matt Cutts highlighted:

  • Google receives about 20,000 reconsideration reports and requests in a month, and the company took action on more or less 400,000 sites through manual emails and reminders. Matt Cutts admitted that there is really a scale issue.
  • With about 250 million domain names that they have to monitor, it is not surprising that Google is struggling to be able to manually respond to every query, feedback or even take action on every site on a real time basis.
  • Google’s primary goal to make sure that they will be able to ensure that sites will have the highest quality of search results each and every time.
  • And reaching out to Webmasters and ensuring that they are well informed with regard to the actions that Google has taken on their sites come second.
  • Google receives about 2 billion web master inquiries in a day, this means they really do not have the opportunity to personally do a one-on-one discussion with each of them.
  • This is the reason why webmaster videos are created to reach out to those who are in need of relevant responses or solutions.
  • Google will keep searching for new and best ways to better connect with their clients while being able to fight spam at the same time.
  • Matt Cutts also admitted that this is a fundamentally hard issue to tackle, but he also assured that they are finding great and doable ways to answer inquiries from webmasters and other site administrators.

In order to get higher SEO ranking, you should:

  • When you start building a website, follow Google guideline closely so that you don’t have to send your website for any Google reconsideration request.
  • Offer quality and compelling content in your website. This encourage your visitors to share your content with their friends and keep coming back to your website.
  • Never buy/exchange links as your website may be affected by Google Penguin. Build links the naturally way.
  • If you needed more help, you can always refer to Google Webmaster Forum. Most answers can be found there.